Here are some answers to your frequently asked questions. Need more info? Contact us and send us your questions.

  1. Q.How do I apply strip lashes?

    A.Please refer to our How to Apply Strip Lashes video.

  2. Q.How are individual lashes applied?

    A.Please refer to our How to Apply Individual Lashes video.

  3. Q.How do I remove strip lashes?

    A.Starting at the outer corner of the eye, gently peel off the strip lash. Remove the adhesive from band and place lashes back on tray for re-use.

  4. Q.How do I remove individual lashes?

    A.DuraLashes are easily removed by using the specially formulated LashFree Remover. Place a tissue over the lower lid and partially close your eye. Dip an eyeliner brush into LashFree Remover, then gently stroke along the lash line until adhesive softens. Remove lashes without pulling. Repeat if necessary.

  5. Q.What is the difference between LashGrip Adhesive for Strip Lashes and LashTite Adhesive for Individual Lashes?

    A.LashGrip Adhesive is a latex-based adhesive formulated for strip lashes to last several hours. It can also be used to apply individual lashes for an evening. LashTite Adhesive is latex-free, and is intended to keep individual lashes on from 2-4 weeks.

  6. Q.Can LashGrip Adhesive be used for applying individual lashes?

    A.Yes. Makeup artists use LashGrip Adhesive to apply individual lashes for photo shoots, music videos, and films. If you want individual lashes on for several hours, use LashGrip Adhesive. If you want them to last for several days, use LashTite Adhesive.

  7. Q.Should I apply strip lashes before or after I put on my makeup?

    A.Some women like to apply their full makeup with lashes as the finishing touch. Others prefer to apply most of their makeup, lashes, and then blend eyeliner to hide the lash band.

  8. Q.Do I need to apply mascara when using strip lashes?

    A.Mascara is optional. If you have straight lashes, you can curl your lashes and apply a little mascara before applying strip lashes. Ardell's LashMagic is ideal for blending strip lashes to your natural lashes.

  9. Q.Do I need to apply mascara when using individual lashes?

    A.If you are applying individual lashes using LashTite Adhesive for long lasting results, mascara is not recommended. If LashGrip Adhesive is used for one evening with individual lashes, mascara can add extra volume.

  10. Q.Strip lashes seem too challenging for me, but I don't have time to apply individual lashes. Are there any other options?

    A.Yes! Try Ardell accent lashes. These are shorter in length than strip lashes (about half the size) and can be applied to the outer edges of your eyes. Gives a flirty look.

  11. Q.Are Ardell lashes human hair or synthetic?

    A.The majority of Ardell strip lashes are made from 100% sterilized human hair. Some strip lashes may be made with synthetic fiber similar to human hair due to intricacy of particular style and addition of rhinestones.

  12. Q.Are strip lashes reusable?

    A.Yes. You should store them in the container they came in.

  13. Q.How do I clean my strip lashes so that I can reuse them?

    A.Non-oily eye-makeup remover will clean them. You may need to use tweezers to remove the adhesive.

  14. Q.Why should I choose Ardell when there are so many lashes out there?

    A.Ardell is the pioneer in the False Lash industry. With 40 years of experience in creating new trends in lashes, we have a variety of quality lashes to choose from.

  15. Q.I'm having trouble with the adhesive being so slippery. What am I doing wrong?

    A.After you apply adhesive to lash, wait 30 seconds for it to become tacky. Application will be easier.

  16. Q.Can I wear strip lashes to bed?

    A.You can, but it is not recommended. If you sleep on your side, your lashes may get bent or come off. It's always best to remove eye makeup and wash your face before you go to bed.

  17. Q.I've never worn lashes before. How long does it take to apply strip lashes?

    A.Just a few minutes. However, it will take longer on your first few attempts. We suggest you practice first. Don't try just before you are getting ready for a special occasion, as you may get too frustrated.

  18. Q.Can I use LashTite Adhesive to apply strip lashes?

    A.No. LashTite Adhesive was formulated to give longer lasting results for individual lashes only (2-4 weeks). For removal, LashFree Remover will dissolve this long lasting adhesive. LashTite Adhesive should be used on lashes only, and should not touch the skin.

  19. Q.Do your lashes contain latex?

    A.No. The lashes themselves do not contain any latex. However, LashGrip Adhesive for Strip Lashes do contain latex. LashTite Adhesive for Individual Lashes do not contain latex.

  20. Q.What should I do if I have any eye irritation or redness of eye area while wearing false lashes?

    A.You should remove the lashes. If irritation persists, consult your physician.

  21. Q.Why is it that the same style of lashes I buy sometimes vary?

    A.The lashes are handmade, so you may sometimes find slight variations.

  22. Q.Do you have a program for makeup artists?

    A.Not at this time, as we don't sell directly to professionals.

  23. Q.What am I doing wrong if I can't get my strip lashes lined up right?

    A.You may want to apply your eyeliner first along your lashline so that you have a visual line to follow. In addition, eyeliner can be added afterwards, so everything is more 'blended'. When applying LashGrip Adhesive to strip lashes, be sure to wait 30 seconds for it to become tacky. If you don't, it may be too slippery, making it difficult to get the right placement of lashes.

  24. Q.What are the differences between clear and dark adhesive?

    A.Dark adhesive dries black and helps hide the lash band. Clear adhesive will dry clear.

  25. Q.How do I remove individual lashes if I don't have LashFree Remover?

    A.Try using baby oil.

  26. Q.Can I wear false lashes if I wear contacts?